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Practice Policies & Complaints

Confidentiality

padlocked_foldersWe record information about you so that you can receive the best possible care and treatment. We keep this information together with details of your care to ensure that your doctor or nurse has accurate and up to date information.

There are times when we have to pass on information about you to other people such as hospitals, Dept.. of Work & Pensions or Clinical Commissioning Group (formerly the Health Authority or PCT). This is always done confidentially or by removing identifying details when they are not essential.

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

Outside the NHS—when asked to provide information to outside agencies, e.g. solicitors, written consent will be obtained at all times before this information can be supplied. You have a right at any time to refuse the release of your details.

Complaints

Complaints, Comments and Suggestions

We operate a complaint procedure as part of the NHS system. A Partner and the practice manager administers it and details can be obtained from any staff member.

We welcome comments and feedback on our service and you will find comment forms and a suggestion box at both surgeries. Occasionally we ask for patient feedback via questionnaires

Violent or Abusive Behaviour

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.

If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. Any incidence of violence in the practice is taken seriously and may result in police involvement.



 
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